Featured Vacation RentalKissimmee Pool Villa Huge South Facing Pool with great themed rooms for the kids close to WDW
Frequently Asked Questions
Before you look at the Frequently Asked Questions we wanted to make sure you understand a few things. The main thing to remember if you have never rented a private vacation home before is that renting a vacation home is not like renting a hotel room. All of our homes are “Self Catering” which means that there is no daily maid service, no on site maintenance man, etc. Each home has a full kitchen if you want to prepare meals for your family. Each home also has a washer and dryer which you can freely use during your stay. Each home will have courtesy soaps and toilet paper to get you started but will not have daily consumables such as laundry detergent or dishwasher soap. Each home is inspected by the manager prior to your arrival so we know what problems there are, if any. Please supervise your children to prevent damage or problems. Maintenance issues, such as clogged drains, that were caused by misuse, could incur a service fee which will be charged to you. We don’t want to scare you and it is rare that things like this happen but we do want you to use common sense at the villa. We understand that homes require maintenance and repairs and we are always available if you truly have a problem and need help but we should not have to pay for something that was caused by your negligence.
1. How do I book a home?
You can either make a booking directly on this website by using the "check availability box" to the left. Or you can call our office at 1-844-DPVILLA and our reservation team will be glad to help you.
2. Is booking online secure?
We implement a variety of security measures to maintain the safety of your personal information when you place an order. We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our payment gateway providers database. It will only be accessible by those authorized with special rights to such systems. They are required to keep the information confidential. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
3. Can I bring my pet with me?
All our homes are pet friendly, with the exception of our Reunion Disney Villa home. We do charge a fee of $100 for the first dog and $50 each for every additional dog up to 3 total. Some of the communities where our homes are located do not allow more than 2 pets. If you have more than that please contact us before booking. There is no pet deposit, as the fee is for the cleaners to do a deep cleaning on the property after your stay. You can call our office at 1-844-DPVILLA and we would love to help find a home that is just right for you and your pets.
4. What are the benefits of a vacation home rental?
Our vacation homes are stocked in such a way that you always feel like you are coming "home" to your "vacation home" rather than returning to a small hotel room. Our homes have full kitchens, game rooms, some have spas and all have BBQ grills which are free to use. . You will be able to enjoy a full service home while you are on vacation rather than a small, cramped hotel room.
5. Why should I rent from Reed Investment Properties?
We know you have choices when selecting your dream vacation rental villa. Here are a few reasons that Reed Investment Properties stands apart from the competition.
1) We adhere to the same cleaning standards as most 5 star hotels. Most vacation rentals only wash their comforters once a year. Our comforters are outfitted with duvet covers that are washed every time between guests along with the rest of the bedding. You can rest assured that your bedding is clean and fresh when staying with us.
2) All villas have private pools and most are south / southwest facing for optimum sunlight during your stay.
3) Location, Location, Location. All our villas are a short drive to all the major attractions including Walt Disney World.
4) All Villas have reviews from previous guests.
5) We offer online up to date calendars which allow you to generate an online quote that have no hidden fees.
6) Each villa has a website with additional information, pictures and video so you can have all the information.
7) Most villas have a game room with a combination of arcade games, pool table, Foosball, air hockey along with a Xbox 360 free to use during your stay. If they do not have a game room there will be a theater.
8) A gas grill is at the house free to use.
9) Free secured internet connection (WiFi)
10) For small children staying with us we have pack n plays, high chairs, and cribs free to use.
11) All villas have Mickey Mouse and Medieval Castle themed bedrooms for the kids.
12) All properties are owned and maintained by us. We are not a property management company nor do we utilize a property management company. This fact insures your will receive a uniformly stocked, clean and well cared for home during your visit.
6. How close are you to the airport?
All homes are located around 20-30 miles from Orlando International Airport.
7. How near are your homes to Walt Disney World® and other area attractions?
All homes are located a short 30 minute drive from the entrance to the Walt Disney World Resort® and just a 20-25 minute drive from Sea World, Aquatica, Universal Studios and Islands of Adventure.
8. How much is the deposit to reserve a home?
To reserve a home, we will require 20% of the total rental cost or $200, whichever is higher. If your dates are 6 months or farther out, you can place 10% down.
9. When is the final balance due?
The final balance is due 56 days prior to your arrival.
10. What is the compulsory security deposit?
A security deposit of $250 will be held against loss or damage caused to the property by the parties to this agreement. The security deposit will be fully refundable (within 2 weeks of vacating the property) after a satisfactory status report. Where there is no damage or breakage the security deposit will be fully refunded to your card. The security deposit can be paid by check or credit card with the final balance or pay $50 for insurance that covers up to $250 in damages.
11. When will I receive my Rental Voucher and arrival instructions?
Upon receiving your signed Rental Agreement and final payment, Reed Investment Properties will e-mail you 7 days before your arrival your rental information which will include your rental property address, electronic lock keypad code, wireless internet code and directions to get to your property for the duration of your stay. You will need to print this information off to show the guard at the entrance of most resorts.
12. Will I stay in the specific home I have chosen?
Absolutely yes! Once you have booked either online or call us the availability calendar will automatically be updated on our website, blocking out your specific dates. This will ensure you always get to stay in the property of your choice! If for some unforeseen reason we are required to move you to another home, we will give you prior notice, as well as ensure you are located in a property of similar specifications to the one you have chosen. If this is not permissible, we will be happy to provide you with a refund.
13. Where do I collect the keys to the home?
At Reed Investment Properties, we understand the importance of being able to enjoy every last minute of your holiday! All of our homes have an electronic locks. A four digit entrance code will be sent to you once we receive payment of the final balance. You can go direct from the airport to your villa.
14. What time can I enter the home and when do I have to depart?
4:00 PM. The homes are getting cleaned prior to that. Your designated lock code will not function until your specified arrival time
15. Early check-in / out?
Sorry but early check-in is generally not possible. Due to abuses by some guests you will not be able to check-in prior to 4PM. You will not be able to drop off your luggage early or hang out at the villa while the cleaner prepares the villa for your stay. Our cleaners have strict instructions not to allow guest access to any home while they are cleaning it. In rare cases we can allow early check-in but it is not routine. Any check-in that is 12 noon or earlier will incur a half day charge. Any check-in prior to 9 am will incur a full day charge. All other stipulations above still apply
16. Are the kitchens fully equipped?
All homes are fully equipped with everything you'll need, including a refrigerator, freezer, oven, range, microwave and dishwasher. Additionally, all of Reed Investment Properties vacation homes come complete with toasters, coffee makers, blenders, cookware, dishes, glasses and utensils.
17. Are all linens and towels provided?
Yes, all linens and towels are provided, however we would recommend taking beach towels for the pool area. You can also rent 4 beach towels from us for $15 for the duration of your stay.
18. Are hairdryers provided?
Yes, hairdryers are provided in all of our homes.
19. Are irons and ironing boards provided?
Yes, irons and ironing boards are provided in all of our homes.
20. Is there a telephone in the home?
There is a telephone provided in all Reed Investment Properties Homes which may be used for local calls free of charge. Some homes will also provide free national (USA) calls. International calls are bared.
21. Is a housekeeping service provided?
A housekeeping service can be provided, however there is an additional charge, which is not included in the rental rate. You can opt to have as many mid stay "trash n tidy" cleans as you like ranging from a daily maid service, to a single mid stay clean half way through your stay.
22. Are credit cards accepted?
We accept all major credit cards including Visa, MasterCard, American Express and Discover Card.
23. What is your Cancellation Policy?
We recommend that our guest obtain travel insurance which covers trip cancellation. We must be notified in writing as soon as possible in the event of cancellation. Should you cancel after the deposit is paid but before the balance is paid, your deposit is forfeited. If you pay the balance earlier than the due date and have to cancel before the due date then we will refund the balance amount (not including the reservation deposit). Once the full balance of your holiday is paid, and your arrival date is less than eight weeks away, then 100% of the cost is forfeited, if you cancel, and you must recover the loss from your travel insurance if possible. We cannot refund unused days (if you arrive late or depart early).
Yes Aviana, Windsor Hills, Providence and Watersong Resort have a zero entry pool and spa, along with a playground. Tuscan Hills, Cumbrian have just playgrounds.
25. Are the swimming pools heated, Do I need it and will pool heat be enough?
Yes, for an additional charge, with a 4 day minimum. It depends.
26. What about Baby Equipment?
Most properties provide complimentary use of a portable folding "Pack-N-Play" crib (which serves as a play pen as well) and high chairs. We do rent cribs and stroller for a small fee.
27. What about a BBQ grill?
All of our homes have grills and many of our properties have an outside summer kitchen. A tank of propane is supplied but should it become necessary during the stay, it is the guests' responsibility to replenish and clean the grill if necessary. Most homes charge for grill use, we do not. You can order a BBQ Grill Prep before you arrive and a full tank of propane will be installed and the grill cleaned before you arrive at the house for $50.
28. If we have a problem with the home, what should we do?
During regular business hours, you may call us toll free at 1-844-DPVILLA and speak directly to one of our qualified personnel. All issues will be documented and addressed in a timely manner. To ensure your piece of mind, we additionally have a property representative on-call 24/7 at 407-216-9060 deal with any emergency situation within your Reed Investment Properties home.
29. What if I leave personal items behind?
In the event a guest may have left a personal item behind in the vacation home, we will do our best to locate it, however, we are not responsible for any losses. If the item is found, the guest will be advised and we will gladly mail your package to you.The guest will be responsible for arranging collection and any cost incurred.
30. Do I need to bring toiletries?
Vacation rental properties “self catering” accommodations. We provide complimentary starter soap, toilet paper, and trash bags. Once these items are used, it is the Guest’s responsibility to replenish them.
31. Do I need to pay for pool heat to have the spa heated?
No,. If you would like the spa to be heated you will need to order spa heat only with your reservation. A spa is able to be heated on its own. The spillover Spas are attached to the pool, using the same water.
When pool heating is chosen in this set-up, the pool and spa will be heated to a temperature around 80-84 degrees Fahrenheit. When the guest then turns on the spa mode, the system will automatically adjust the valves so that the water from the spa is returned back to the spa. This bypasses the pool, and so the spa will be heated so up to somewhere between 94 and 102 degrees Fahrenheit. If left in Spa mode the pool will not be getting any heated water and so the pool will cool down. WE DO NOT GUARANTEE POOL OR SPA TEMPERATURES because they can be affected by air temperatures and prevailing weather conditions